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Webinar: Treating strangers

  • Dates: 24 – 24 Mar, 2022

Date: Thursday 24 March

Time: 19.00 AEST

Location: Online

Cost: No additional charge for members

Presenters: Dr Colm Harney


Join Dental Protection’s Dentolegal expert, Dr Colm Harney, to explore the important topic of ‘Treating strangers’.

This webinar investigates why many complaints arise from the first time we meet or treat a patient, regardless of the procedure undertaken. Steps will be provided on how to maximise satisfaction and effective communication.

The session will provide you with the following:

  • Particular issues relating to first time patients
  • The importance of rapport
  • Communication skills to assist rapport and building trust

Come along to this insightful webinar to develop a better understanding on how to effectively communicate with new patients.



Our webinars are an exclusive benefit for members only. To book your place, you’ll need to log into your online learning account using your membership number 123123 or email address. Don’t have an account? Simply activate it here.

If you have any problems, please email [email protected] for support.

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DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 00036142) with its registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. All the benefits of MPS membership are discretionary, as set out in the Memorandum and Articles of Association.

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