Chief Executive

Karen Miller joined MPS as Chief Executive in 2024. As Chief Executive, Karen is responsible for leading MPS to execute on the strategy agreed with Council. In addition to the implementation of strategy this includes:

• promoting and maintaining the values of MPS
• ensuring an appropriate risk management culture
• overseeing all major operational issues
• monitoring the company's financial performance.

Karen has extensive experience in the insurance sector in South Africa and the UK, in senior executive roles. She joins MPS from Saga Insurance, where she served as Chief Operations Officer, helping build a more efficient organisation without compromising customer service. Among her previous roles, Karen was the Chief Executive Officer at ABSA General Insurance and Chief Underwriting officer at Mutual and Federal Insurance Company, a part of the Old Mutual Group.

She has Bachelor of Arts, Bachelor of Commerce and Master of business administration degrees. Karen also has a Fellowship from Insurance Institute of South Africa with an Advanced Diploma in Insurance.

Executive Director for Member Protection and Support

Geoff Jones joined MPS in 2020 and has responsibility for the Member Protection and Support Division, which is at the forefront of protecting the careers, reputation and financial risk of our members worldwide. 

He is accountable for ensuring the provision of excellent service delivery, which is trusted and valued by members and provides fair treatment and outcomes.

Prior to joining MPS, he worked for RSA Insurance, where he has held many senior positions including Chief Claims Officer Ireland, Commercial Claims Director UK & Europe, and Director Specialty and Wholesale.
 
Geoff is also a qualified lawyer, having started his career as a defendant PI lawyer acting for a range of insurers and public organisations.  He also has extensive experience of working in a regulatory environment leading large claims operations, multi-disciplinary teams, and more recently, running RSA’s London Market Specialty and Wholesale business.

 

Executive Director of Business Development and Engagement

Mark Randerson is responsible for leading business development, marketing, communications, direct sales and operations, and risk prevention services teams internationally.

Mark studied at Newcastle, Surrey, Humberside and Hull Universities gaining a BSc (Hons), MSc in Management, an MBA and a Post Graduate Diploma in Marketing.

Having initially trained in general management, Mark further developed his corporate experience through senior commercial roles in strategy, sales, marketing and customer service for BUPA, RAC Group, HBOS and GE.

Mark then moved into senior leadership roles in fast-paced, private equity backed companies specialising in financial services, insurance and healthcare sectors with an appetite for growth or strategic transformation.

Mark joined MPS in 2014 as Commercial Director and was promoted to Executive Director in May 2016.

Executive Director – Commercial Services 

Tim is responsible for product and proposition, member experience, pricing, actuarial, underwriting and investment strategy on MPS’s asset portfolio.

He is a Fellow of the Institute of Actuaries (2008) and also a Chartered Enterprise Risk Actuary (2013). Before joining MPS in June 2014 he had a varied actuarial career with RSA, KPMG and the MDU. Before becoming an actuary, Tim was also a qualified stockbroker and independent financial advisor.

General Counsel

As General Counsel, David is responsible for providing and obtaining legal advice on a wide range of corporate legal issues affecting the MPS group. He is a director of the MPS Periodical Payments Trust and the company secretary for MPS, MPI and MPSrs. He is also secretary to the Ethics Committee of Council.

David obtained a law degree at Leeds University in the UK before completing his Law Society finals at the College of Law at Lancaster Gate London.

He qualified as a solicitor in 1990 in private practice and then moved in-house. Before joining MPS in June 2011, he spent over 20 years as in-house counsel in the IT, finance, banking and not for profit sectors including roles at international organisations and UK and US listed companies.

Executive Director of Finance

Richard Pile joined MPS in May 2021.

As Finance Director, he is responsible for the leadership of the Finance Division, providing strategic guidance and oversight on MPS’s finance, investments, business information, procurement and facilities. He is also a member of MPS Council ex-officio.

Richard has over 17 years of financial services experience in a variety of leadership roles including strategic portfolio planning, financial and management reporting, and operational.

Prior to joining MPS, Richard was Chief Financial Officer at Royal Sun Alliance (RSA) Luxembourg – the European arm of RSA Group. He spent 7 years at RSA in various senior finance roles, and prior to this, worked at Hyperion Insurance Group supporting its global expansion as Head of Group Financial Planning and Analysis (FP&A) and Reporting. Richard started his career at Grant Thornton, where he qualified as an accountant, working within its financial services practice.

Chief Risk Officer

Mark Chaplin joined MPS in September 2023. He is responsible for fostering a strong, member-focused risk culture across the business, which ensures our financial and operational risk requirements are met.

Prior to taking up this role at MPS, Mark spent over 25 years developing, delivering and embedding risk management, governance and regulatory compliance across complex and multi-location organisations within the insurance and financial services sectors.

He joins MPS from Aviva plc, where he was Group Enterprise Risk Director, leading the work to build a world-class approach to risk management, and Chief Risk Officer for Aviva’s internal reinsurance businesses and for the UK Life & Pensions and UK General Insurance businesses.