What to do if you have a complaint
We welcome all feedback and take any complaints from our members seriously. If you consider that we have failed to provide the service you expected, it’s important that you get in touch with us. Following the steps below will help us understand your concerns so we can investigate them fully and provide you with our response.
Complaints process
If you are unhappy with any aspect of your membership, claim or service you have received there are a number of ways to get in touch:
If you prefer to speak with us and the matter is concerning a request for assistance, please contact our Dentolegal advice line
Medicolegal telephone lines are open Monday - Friday 08:30-17:30.
Or if the matter is concerning any other service relating to your membership, please contact Member Services
Member Services telephone lines are open Monday - Friday 08:00-18:30.
Calls may be recorded for monitoring and training purposes.
It is important to us that we protect your data and confidentiality. To process your query as efficiently as possible we will require confirmation of a few security details such as: membership number, first line of your address and Eircode/postcode, date of birth, email address or telephone number.
For information on our use of your personal data and your rights, including in relation to data protection complaints, please see our Privacy Notice.
We aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint within 3 working days following the date of receipt of your complaint we will issue you with an acknowledgement within 5 working days. We will aim to provide you with our final response within 8 weeks and will keep you updated no later than 4 weeks following receipt of your complaint.