NHS Concerns, Complaints and Redress Arrangements
Since 1 April 2011 The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 have applied to NHS treatment provided in Wales.
Download the regulations
New guidance has been issued by the Welsh Assembly in respect of the new regulations. This is available via the Putting Things Right website
Read our advice booklet on handling complaints about dental treatment that is provided in Wales:
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Handling Complaints (UK) -
April 2017
In today's world it is easy to develop a fear of complaints or litigation. No professional likes reading a complaint about themselves or receiving criticism from a patient whether it is valid or not.
We've produced specific booklets for England, Northern Ireland, Scotland and Wales.
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Handling Complaints (Wales) -
October 2016
In today's world it is easy to develop a fear of complaints or litigation. No professional likes reading a complaint about themselves or receiving criticism from a patient whether it is valid or not.