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NHS Concerns, Complaints and Redress Arrangements

Since 1 April 2011 The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 have applied to NHS treatment provided in Wales.

Download the regulations

New guidance has been issued by the Welsh Assembly in respect of the new regulations. This is available via the Putting Things Right website

Read our advice booklet on handling complaints about dental treatment that is provided in Wales: