Date: Thursday 24 March
Time: 19.00 AEST
Location: Online
Cost: No additional charge for members
Presenters: Dr Colm Harney
Join Dental Protection’s Dentolegal expert, Dr Colm Harney, to explore the important topic of ‘Treating strangers’.
This webinar investigates why many complaints arise from the first time we meet or treat a patient, regardless of the procedure undertaken. Steps will be provided on how to maximise satisfaction and effective communication.
The session will provide you with the following:
- Particular issues relating to first time patients
- The importance of rapport
- Communication skills to assist rapport and building trust
Come along to this insightful webinar to develop a better understanding on how to effectively communicate with new patients.
Our webinars are an exclusive benefit for members only. To book your place, you’ll need to log into your online learning account using your membership number 123123 or email address. Don’t have an account? Simply activate it here.
If you have any problems, please email [email protected] for support.